Customer Service

DS2U, PO Box 5112, Brighton  BN50 9RP   United Kingdom

Sale Terms and Conditions

UK, Europe, Australia & Canada:  Free Shipping

Please allow 12 working days.
For Custom Made shoes please allow 9 weeks.
Please note that Sale Shoes are ONLY available for UK delivery.

We are unable to deliver to PO box addresses. If there is a stock delay we will email and you may then opt to cancel, substitute the order or await stock.  

Parcels may need to be signed for so if you miss the delivery it is important you contact the courier/post office within the specified time.  Customers are advised that they are responsible for any local import taxes or duties due for packages arriving from the US.

Privacy & Security
Your privacy is important to us and we treat all information as private and confidential. We will only use information supplied by you for the purpose of processing your order and providing customer service. You may receive emails from our company regarding your current open orders and our newsletter with special offers and announcements. Your email address is used solely for this purpose and you may choose not to receive our newsletter at any time.

We do not and will not sell or release information provided by you to any other third parties, except when in connection with your order, or in exceptional cases of debt recovery or unless required by law. Our Account and Checkout pages are protected by SSL encryption for your security. Printed documents are shredded prior to disposal.

For your further security we do not collect or store any credit/debit card details and all transactions are processed by our third party processors Google Checkout and Paypal on their Secure Server using SSL encryption. Please note that we will never ask for your credit/debit Card information by email or telephone.

If you have any further queries regarding privacy, then please feel free to contact us.

Returns & Replacements
We want you to enjoy your shoes! If you are unhappy with them for any reason please email for instructions . Shoes should be returned in an unworn condition within 21 days and a refund will be issued within 30 days receipt. 

Please ensure the original packaging is also returned. Due to the nature of suede soles, please try your shoes on in a clean carpeted area as marked soles cannot be returned. If you require replacement shoes please kindly place a new order.

Customers are responsible for arranging and paying to return unwanted goods.  Sale shoes will be returned to the UK address and all others to the central US warehouse - this will be confirmed by response to return request. Free gifts that has been shipped will also need to be returned with the order, otherwise gift will be charged at the full retail price.

Please note: Custom Made shoes are made to individual order and so cannot be exchanged or refunded.  Sorry once the order has been placed it will not be possible to make design changes or request cancellation.

All shoes are quality checked at both manufacture and again prior to dispatch. Should a shoe develop a manufacturing fault during wear then please email details and photographs and we will investigate this fully.  Shoes that have been wilfully cut or damaged in anyway will not be refundable. Your statutory rights are not affected.

Customers buying online goods are protected by the Distance Selling Regulations.

Sale Terms and Conditions
Please note that by placing an order with, you are acknowledging that you have read and agree to comply with our shipping and returns policies. Minor product design changes may take place and the product can therefore differ from the picture, for example the lining colour of the shoe may alter.  Shoes are provided with either quick buckle or standard buckle and if you require a specific type this will need to be custom ordered.

Payment, Pricing & Promotions
Payments are processed via Google Checkout or Paypal, secure services that accept most credit/debit cards. If you have already stored your card details with Google or Paypal then you can pay quickly using your account. 

If you choose Paypal then the payment will be made with order and we have no control over this - if you select Google Checkout then we will not collect payment until dispatch (excluding custom made which are taken at start of production).

For your security we do not collect or store any credit card information. Your personal information is protected by SSL encryption throughout the ordering process on our site. If you prefer to make payment by cheque or postal order please select that option but kindly be aware that this payment method does take longer to process.

Viewing Orders
You will find a login link at the top of the site page to view current and past orders.

Updating Account Information
Please login to update your account preferences.